1. Vision

SDBL aspires to be the best Financial Institution in Nepal with the global network.

2. Principles

Integrity

We live our Values everywhere, all of the time.
We demonstrate integrity in our behaviour and actions.
We keep our promises.
We have the confidence and courage to ask for help.
We avoid conflicts of interest but will declare situations where they may occur.
We expect integrity from our customers, suppliers, and others who do business with us.
We communicate openly with individuals and communities on issues that affect them.

 

Customer

We deeply understand our customers’ needs and consistently meet or exceed them.
We build strong long-term customer relationships at all levels.
We work across organizational and geographic boundaries to seamlessly serve customers.
We are the leader in our chosen market segments.
We develop innovative product, service, and information solutions.
We develop and maintain a strong commercial organizational capability.

Excellence

we continuously set goals beyond the best.
We demand, recognize, and reward excellence.
We achieve system excellence through application of the rules of our system and by rapidly implementing best practices.
We eliminate waste by rapidly solving problems at their source.
We move practical and theoretical limits through innovation.
We have rapid change as a mindset.
We are committed to excellence by living our Values.
We empower our people through a diverse learning organization to capture the best from everyone.

People

We treat each other with dignity and respect at all times.
We seek to understand each other’s ideas and suggestions.
We value diversity and our individual differences.
We create and seize opportunities for growth and development.
We seek and accelerate change.
We continuously re-design our work to eliminate waste and improve the value of our work.
We provide appreciative and constructive feedback to each other to improve our individual and team performance.
We create the appropriate balance in our work and family lives.
We create value in the community in which we live and work, through our presence and leadership.

Profitability

We all understand how our job contributes to profitability.
We set and achieve stretch financial targets.
We eliminate waste every day, reducing our costs and capital requirements.
We earn our right to grow by achieving returns that exceed our cost of capital.
We aggressively pursue organic growth by creating exceptional value for customers.
We make strategic acquisitions and integrate them excellently.
We openly and effectively communicate our financial results internally and externally.
We do not make money at the expense of our Values.

Accountability

We first recognize our role and responsibilities, then take ownership, and accept the consequences of our actions.
We act with a sense of ownership in our workplace.
We encourage an environment of risk taking within the context of accountability.
We solve the problems in our area of responsibility and drive continuous improvement of our work.
We do what we say we will do.
We communicate openly as positive team members to increase the performance of our teams.
We recognize the impact that our own actions have in all outcomes.
We recognize individual and team accomplishments and successes.